Shipping policy
SHIPPING POLICY
Last Updated: August 13, 2026
Thank you for shopping with Volcan Coffee. We take care in preparing, packaging, and shipping every order so your coffee arrives as fresh and securely packaged as possible.
This Shipping Policy applies to purchases made directly through the Volcan Coffee online store.
Shipping Destinations
Volcan Coffee currently ships within the United States only to eligible addresses accepted through our online checkout.
At this time, we do not offer international shipping.
Shipping Rates
Available shipping options and applicable rates are displayed at checkout.
Our current standard domestic shipping rates are:
Standard Shipping: $8.00 flat rate
Free Standard Shipping: Available on qualifying orders of $60.00 or more
Express Shipping: $15.00 flat rate
Free shipping applies to Standard Shipping only and does not apply to Express Shipping.
Shipping rates and free-shipping thresholds may be modified from time to time. The rates displayed at checkout at the time an order is placed will control.
Free Shipping Eligibility
Orders with a qualifying merchandise subtotal of $60.00 or more are eligible for free Standard Shipping.
Unless otherwise stated, eligibility for free shipping is based on the qualifying merchandise subtotal after applicable discounts and before taxes.
If a discount reduces the qualifying merchandise subtotal below the free-shipping threshold, the applicable Standard Shipping charge may apply.
Promotional shipping offers may be subject to separate terms, exclusions, or expiration dates.
Order Processing
Orders are prepared and fulfilled as promptly as reasonably possible.
Processing time is separate from carrier transit time. Weekends, holidays, periods of unusually high order volume, product availability, weather events, or other circumstances may affect processing or delivery.
If an estimated fulfillment or delivery timeframe is displayed at checkout or in an order confirmation, that timeframe is provided as an estimate unless expressly stated otherwise.
We will comply with applicable federal requirements regarding shipment delays, cancellations, and refunds.
Express Shipping
Selecting Express Shipping provides the expedited shipping service available for the order.
Express Shipping does not necessarily eliminate order processing time and does not constitute a guarantee that an order will arrive by a particular date unless a guaranteed delivery date is expressly provided at checkout.
Carrier delays or other circumstances outside Volcan Coffee’s reasonable control may affect delivery after an order has been transferred to the carrier.
Order Confirmation and Tracking
After an order is placed, customers will receive an order confirmation at the email address or contact information provided during checkout.
When tracking information is available, it will generally be provided after the order has shipped.
Customers are responsible for monitoring available tracking information and providing complete and accurate contact information.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your:
Recipient name
Street address
Apartment, suite, or unit number
City
State
ZIP code
before submitting your order.
If you discover an error after placing an order, contact us as soon as possible at volcancoffee.info@gmail.com.
We will make reasonable efforts to update an address before shipment, but address changes cannot be guaranteed once an order has entered fulfillment or has been transferred to a shipping carrier.
Volcan Coffee is not responsible for delivery delays, returned shipments, or misdelivery resulting from an incomplete or incorrect address supplied by the customer, except as otherwise required by law.
Additional shipping charges may apply if an order must be reshipped because of an address error supplied by the customer.
Carrier Delays
Once an order has been transferred to a shipping carrier, delivery may be affected by circumstances outside Volcan Coffee’s reasonable control, including:
Severe weather
Natural disasters
Carrier service interruptions
Transportation delays
Holiday shipping volume
Labor disruptions
Governmental actions
Incorrect or incomplete delivery information
Other unforeseen events
We will make reasonable efforts to assist customers when a shipment experiences an unusual delay.
A carrier delay does not automatically qualify an order for a refund; however, all orders will be handled in accordance with applicable law and our posted policies.
Lost Packages
If tracking information indicates that an order may be lost in transit, please contact us at volcancoffee.info@gmail.com.
We may ask you to confirm the shipping address and provide other information necessary to investigate the shipment.
When appropriate, Volcan Coffee may work with the shipping carrier to initiate a trace or claim.
Depending on the circumstances and available tracking information, we may provide a replacement, store credit, or refund at our discretion and in accordance with applicable law.
Packages Marked as Delivered
If tracking information indicates that a package has been delivered but you cannot locate it, please:
Check the area surrounding the delivery location;
Check with household members, neighbors, building staff, or mailrooms when applicable; and
Allow a reasonable period of time in case a carrier has marked the package delivered before final physical delivery.
If the package still cannot be located, contact us at volcancoffee.info@gmail.com and we will make reasonable efforts to assist.
Once a carrier confirms delivery to the shipping address supplied with the order, Volcan Coffee cannot guarantee replacement or reimbursement for packages that are subsequently lost, misplaced, or stolen, except where required by applicable law.
Damaged Shipments
If an order arrives damaged, please contact us promptly at volcancoffee.info@gmail.com.
To help us evaluate the issue and, when appropriate, submit a carrier claim, we may request:
Your order number;
Photographs of the damaged product;
Photographs of the shipping container and packaging; and
A photograph of the shipping label.
Please retain the product and packaging until we confirm that they are no longer required.
Depending on the circumstances, we may provide a replacement, store credit, or refund.
Returned or Undeliverable Packages
Packages may be returned to Volcan Coffee because of an incorrect or incomplete address, refused delivery, inability of the carrier to complete delivery, or other circumstances.
If an order is returned to us, we may contact the customer to determine whether the order should be reshipped.
Where the return resulted from incorrect information supplied by the customer or refusal of a valid delivery, additional shipping charges may apply before the order is resent.
Original shipping charges are generally non-refundable unless the shipment issue resulted from an error by Volcan Coffee or otherwise required by law.
Order Changes and Cancellations
Because orders may enter fulfillment shortly after being placed, requests to change or cancel an order should be submitted as soon as possible to volcancoffee.info@gmail.com.
We will make reasonable efforts to accommodate requests received before fulfillment; however, changes or cancellations cannot be guaranteed after processing has begun or an order has shipped.
Shipping Charges and Refunds
Unless otherwise stated or required by law:
Original shipping charges are non-refundable;
Express or expedited shipping charges are non-refundable once the applicable shipping service has been provided;
Shipping charges are not ordinarily refunded when only part of an order is refunded; and
Any approved refund will be processed in accordance with our Return & Refund Policy.
Delivery Estimates
Any processing, shipping, or delivery date displayed on our website, at checkout, in an order confirmation, or in tracking information is an estimate unless expressly identified as guaranteed.
We do not guarantee delivery by a specific date based solely on an estimated timeframe.
If Volcan Coffee is unable to ship an order within the timeframe represented to the customer, we will provide any notice, cancellation option, consent request, or refund required under applicable law.
Questions About Shipping
If you have questions regarding an order or shipment, please contact:
Volcan Coffee
volcancoffee.info@gmail.com
Please include your order number whenever possible so we can assist you promptly.