Refund policy

At Volcan Coffee, we take great care in preparing and shipping every order. Because roasted coffee is a perishable food product, coffee purchases are final sale and cannot be returned or exchanged.

If your order arrives damaged, incorrect, incomplete, or there is a quality concern, please contact us at volcancoffee.info@gmail.com within 30 days of delivery with your order number and details of the issue. Photos may be requested when applicable. Depending on the circumstances, we may provide a replacement, store credit, or refund.

Unused, non-food merchandise purchased directly from Volcan Coffee may be returned within 30 days of delivery when it is in new, unused condition and in its original packaging. Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.

Original and expedited shipping charges are non-refundable unless the issue was caused by Volcan Coffee.

If you need to change or cancel an order, please contact us as soon as possible. We’ll always do our best to accommodate requests before an order enters fulfillment or ships.

Questions? We’re happy to help at volcancoffee.info@gmail.com